Managing I.T.

Position: Computer Technician Supervisor
Department: Information Technology Center
Superior: I.T. Center Head

GENERAL RESPONSIBILITIES:

Under the direction of the I.T. Center Head, perform a variety of professional duties that include providing desktop computer and enterprise system support; troubleshoot computer system hardware and software problems; perform minor microcomputer repair; assist computer users in setting up new applications, installations and configuration; and supervise computer technicians.

SPECIFIC RESPONSIBILITIES:

1. Identify, analyze and resolve computer system and software malfunctions and procedural problems.
2. Install microcomputers and related peripheral equipment including printers, scanners, plotters, disk drives, memory sticks, network interface cards, and related items.
3. Troubleshoot hardware and software applications.
4. Operate a variety of highly technical network and computer equipment and related peripheral equipment.
5. Set up multimedia equipment in conference rooms including computers, LCD projectors, and other equipments as required.
6. Assist new users in setting up new applications, installations, problem solving and in performing minor microcomputer repair.
7. Perform a variety of professional duties involved in developing and implementing training programs for computer users.
8. Learn new software and hardware products with and without formal training.
9. Read, interpret and apply concepts in complex technical publications, manuals and other documents.
10. Maintains inventory of all computer hardware and peripherals, computer software, and office equipment in area of responsibility.
11. Provide assistance to Superior; prepare administrative reports related to training and support activities; assist in design and development of computer laboratory facilities.
12. Learn the functions and limitations of assigned duties.
13. Assist other I.T. Center Personnel in their computer hardware problems
14. Understand the organization and operation of the assigned office and the Information Technology Center in order to assume assigned responsibilities.
15. Communicate effectively both orally and in writing.
16. Establish and maintain cooperative and effective working relationships with others.
17. Mentor, supervise and evaluate computer technicians to make sure they perform to the standards defined by the office and the institution.
18. Perform duties delegated by superior for the benefit of the I.T. Center and the school in general.

OTHER DUTIES:

Attend and participate in staff meetings and in-services activities; attend specialized training classes, attend workshops and conferences to increase professional knowledge of technologies and software.